Legal

    Terms of Service

    Last Updated: 10 March 2026

    1. Service Provider

    This service is provided by SomaliaVisa.net ("we," "us," or "our"), a trading name of Passkey Technologies Limited registered in England & Wales (Company No. 16877709), registered office: 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. We are not affiliated with, endorsed by, or part of the the destination government or the official eTAS portal (the official government portal). We offer paid assistance to help you prepare and submit your eVisa application through the only official portal: the official government portal.

    2. Service Fee

    We offer three processing options, each covering the official government eTAS fee plus our service fee:
    • Option 1 — Standard, £66 (24–72 hour processing) — £64 government/service fee plus a £2 payment processing fee
    • Option 2 — Express, $150 USD (5–6 hour processing, during Somalia working hours)
    • Option 3 — Foreigner (Ajnabi) guided application, £66 (24–72 hour processing) — £64 government/service fee plus a £2 payment processing fee
    Every option includes the official government eTAS fee (forwarded 100% to the official government portal) plus our application assistance, document review, and submission service fee. Options 1 and 3 also include a non-refundable £2 payment processing fee, charged to cover card-payment processing costs and shown as a separate line item at checkout. See our Refund Policy for the full breakdown.

    3. Refund Policy

    Refunds are governed by our separate Refund Policy. No refunds are available except as expressly stated in that policy.

    4. Refund Provider

    This service is provided by Passkey Technologies Limited (Company No. 16877709), registered in England & Wales. All refunds are issued by Passkey Technologies Limited.

    5. No Guarantee of Approval

    We do not guarantee visa approval or entry into your destination. All decisions are made solely by the the destination government through the official eTAS system.

    6. Your Responsibilities

    You agree to:
    • Provide accurate, complete, and truthful information.
    • Upload valid and legible supporting documents.
    • Review your application before submission.
    We are not liable for application rejections, delays, or entry denials resulting from errors, omissions, or false information provided by you.

    7. Cancellation Rights

    By proceeding with payment, you request immediate performance of our service. Once your application is submitted to the official government portal, you waive your right to cancel the service. You will be required to check a box stating "I request immediate performance of services" before completing payment. Once your application is submitted to the official government portal, you waive any right of withdrawal under the UK Consumer Rights Act 2015.

    8. Data Protection

    Your personal data is handled in accordance with our Privacy Policy and the applicable data protection laws of the United Kingdom.

    9. Limitation of Liability

    Our total liability for any claim arising from the use of our services is limited to the total fee you paid us (£66, or $150 USD for Express, depending on the processing option selected). We are not liable for:
    • Visa refusals or entry denials by destination authorities
    • Travel disruptions, financial losses, or consequential damages
    • Changes in government policy or processing delays

    10. Governing Law

    These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

    11. Changes to These Terms

    We may update these Terms from time to time. The latest version will be posted here with an updated "Last Updated" date. Continued use of our Services constitutes acceptance.

    Contact Us

    Email: [email protected]
    Phone / WhatsApp: +252 61 3886027
    Registered Office: 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
    Company Name: Passkey Technologies Limited (trading as SomaliaVisa.net)
    Company No.: 16877709