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    Somalia eVisa Application
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    Refund Policy

    Last Updated: 10 March 2026

    At SomaliaVisa, we strive to provide high-quality visa application assistance. This Refund Policy explains the conditions under which refunds are issued for our services on somaliavisa.net.

    1. Service Fee

    We offer three processing options, each covering the official government eTAS fee plus our service fee:
    • Option 1 — Standard, £66 (24–72 hour processing): £64 covers the official government eTAS fee plus our form review, error-checking, document preparation, and submission assistance, plus a £2 payment processing fee.
    • Option 2 — Express, $150 USD (5–6 hour processing, during Somalia working hours): $64 USD government eTAS fee + $86 USD private service fee, which includes priority rush handling.
    • Option 3 — Foreigner (Ajnabi) guided application, £66 (24–72 hour processing): £64 covers the official government eTAS fee plus our form review, error-checking, document preparation, and submission assistance, plus a £2 payment processing fee.

    2. Refund Eligibility

    You are eligible for a refund of our private service fee (the portion of your total fee that is not the government eTAS fee, which is forwarded 100% to the official government portal) only if we are unable to submit your application due to a technical issue on our side. No other refunds will be issued.

    3. Non-Refundable Items

    • The government eTAS fee is non-refundable once it has been paid and submitted to the official government portal.
    • The £2 payment processing fee (Options 1 and 3) is non-refundable under any circumstances.
    • Applications that have already been submitted to the government portal are non-refundable.
    • Rejections, delays, or denials by the destination government do not qualify for a refund.
    • Any cancellation requested by you after payment is not eligible for a refund.
    • Payment gateway transaction fees are non-refundable and will be deducted from any refund amount.

    4. How to Request a Refund

    Email [email protected] with your full name, application reference number, and the reason. We respond within 48 hours; approved refunds are processed within 3–5 business days, less non-refundable gateway fees.

    5. No Guarantee of Approval

    We do not guarantee approval of your eTAS application. All final decisions are made solely by the the destination government.

    6. Changes to Refund Policy

    We may update this Refund Policy from time to time. The latest version will be posted on our website with the updated date.

    Contact Us

    Email: [email protected]
    Phone / WhatsApp: +252 61 3886027
    Registered Office: 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
    Company Name: Passkey Technologies Limited (trading as SomaliaVisa.net)
    Company No.: 16877709

    See also: Terms of Service · Privacy Policy